Question 1

How do I book a stadium?

Accepted Answer

Find a stadium using our search or map, select an available time slot, and confirm your booking. You can pay at the venue or through the platform depending on the venue's preferences.

Question 2

Can I cancel my booking?

Accepted Answer

Cancellation policies vary by venue. Check the venue's specific cancellation policy before booking. Most venues allow free cancellation at least 24 hours in advance.

Question 3

How far in advance can I book?

Accepted Answer

Most venues allow bookings up to 2 weeks in advance. Some popular venues may have shorter or longer booking windows. Check each venue's availability calendar for details.

Question 4

What payment methods are accepted?

Accepted Answer

Payment methods depend on the venue. Most accept cash payment at the venue. Some venues may offer CCP, BaridiMob, or other payment options. Check the venue details for accepted payment methods.

Question 5

Are there any booking fees?

Accepted Answer

MATCHNA does not charge booking fees to players. The price you see is the price set by the venue owner. We may introduce optional premium features in the future.

Question 6

How do I create an account?

Accepted Answer

You can sign up using your email address or through Google or Facebook. Creating an account takes less than a minute and gives you access to all MATCHNA features.

Question 7

Can I delete my account?

Accepted Answer

Yes. Go to Settings in your profile and select "Delete Account". Your data will be permanently removed within 30 days. Any active bookings will need to be cancelled first.

Question 8

How do I list my venue on MATCHNA?

Accepted Answer

Apply to become a venue partner through the "Apply as Owner" page. We will review your application and contact you to verify your venue details. Once approved, you can start receiving bookings.

Question 9

What does MATCHNA charge venue owners?

Accepted Answer

During our launch phase, MATCHNA is free for venue owners. We may introduce a small commission in the future, but early partners will receive preferential rates.

Question 10

Is MATCHNA available in my city?

Accepted Answer

We are currently operating in Algiers, Oran, Annaba, Constantine, and several other major Algerian cities. We are expanding rapidly. If your city is not covered yet, check back soon or contact us.

Question 11

How do I report a problem with a venue?

Accepted Answer

After your booking, you can leave a review and rating. If you experienced a serious issue, contact our support team through the Contact page and we will investigate.

Question 12

Is there a mobile app?

Accepted Answer

Yes, MATCHNA is available on both iOS and Android. Download it from the App Store or Google Play for the best mobile experience.

Frequently Asked Questions

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